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Monday, July 28th 2003, 1:26pm

Sprinkler Company will not return calls...

I was just wondering...

I just had a sprinkler system installed by this company, and there are several things wrong... at first I could call the guy who headed the install and get a response. That is until the day he was supposed to show up to fix the following

1. uncovered valve (which was never tied into the system)
2. move and reconfigure heads that were spraying the concrete alot
3. replace some plants that his crew tore up

to name a couple... all of which still have not happened. I'm SO furious that I think I have a full head of gray hair now, and because he got paid and will not honor his service contract which, in my mind, never even started. Is there any steps I can take to make sure that this guy and his company will not do these things to other vulnerable people???


Any Advice would help! Thanks in advance to all



Supreme Member

Posts: 456

Location: USA


Monday, July 28th 2003, 4:38pm

Is he a member of the better business bereau?

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Rock Valley Lawn & Irrigation

Edited by - RVLI on Jul 28 2003 9:38:59 PM


Monday, July 28th 2003, 5:23pm

Yes, he said he is a member of the BBB, I am fed up at this point and called to leave him another message stating that if he didn't call me back within 48 hours that I would have no choice but to file a complaint with the BBB... this is after just over 3 weeks of trying to get ahold of this guy (three msgs left for him per week)

Rays Sprinklers

Supreme Member

Posts: 493

Location: USA


Wednesday, July 30th 2003, 1:22pm

Thats really sad! to be honest.....does this guy have a good reputation....(sounds to me like he doesnt) i would complain with the BBB, because thats too long.....i mean sometimes it takes me 2 or 3 days to get back to some people because of booked installs,,,,,,but of course if its some thing important,,,,all my customers have the co. cell Num, where they can get me on install..........i would be furious too!!!

Let me know what happens!

Rays Above and Beyond Automatic Lawn Sprinklers
Rays Above and Beyond Automatic Lawn Sprinklers

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